Replacement of goods or withdrawal from the contract
Items purchased in our shop you can exercise your right of withdrawal. You have 30 calendar days from the date of receiving the products. You do not need to give a reason, but you can withdraw from the contract if the goods are in an unchanged condition, unless the change was necessary within the limits of ordinary administration. Products prepared and manufactured on special order are not subject to return.
1. Download the withdrawal form and fill it in correctly:
2. Send the goods intact with the receipt and the form to the address of the shop. You must send the goods back at your own expense. We do not accept packages sent to us with payment on delivery!
If you want to return your order, please let us about it by email.
3. We will return your money or send you a new product within 14 days of receipt of the goods at most - we usually do this within 2-5 working days.
If, during use, it turns out that the goods have been damaged, malfunctioning, etc., it will be subject to a complaint. All products sold by us are covered by the warranty and you have full right to get the defective goods replaced with new ones or get a refund. Please note that dirt and damage caused by mechanical effects or falls are not covered by the warranty.
1. Download the complaint form and complete it correctly.
2. Send the goods back to the address of the shop together with the receipt and return form. We do not accept parcels sent to us with payment on delivery!etuo.co.uk
3. You will receive a reply within 14 days of receipt of the goods at most: usually within 2-5 working days.